Terms of Service

Please read these Terms of Service ("Terms") carefully before accessing or using Caloura. These Terms form a legally binding agreement between you and Harix Global Solutions Pvt. Ltd. ("Caloura", "we", "us", or "our"), the operator of the Caloura mobile application (the "App"). By downloading, installing, or using the App, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the App.

1. Eligibility and Account Registration

Age requirement: You must be at least 18 years of age to use Caloura, in accordance with the Digital Personal Data Protection Act, 2023. The App is not intended for anyone under 18. By using the App, you represent that you are 18 or older.

Account security: Caloura uses Google Sign-In and Sign in with Apple for authentication. You are responsible for maintaining the security of the credentials you use to sign in and for all activity under your account. If you suspect unauthorized access, notify us immediately at support@calourai.com.

Accurate information: You agree to provide accurate, current, and complete information during onboarding and to keep it up to date. Providing false or misleading information may result in suspension or termination of your account.

2. AI Estimation and Calorie Tracking — Important Disclaimer

3. Health and Medical Disclaimer

4. Subscriptions and Billing

Caloura's core features are free to use during a 3-day trial period. After the trial ends, continued access requires a paid subscription ("Caloura Premium").

Free trial: New users receive a 3-day free trial with access to Caloura Premium features. The trial does not automatically convert into a paid subscription. When the trial ends, premium features are locked until you choose to purchase a Caloura Premium subscription.

Auto-renewing subscription: Caloura Premium is offered as an auto-renewing subscription on a monthly and an annual basis. Your subscription automatically renews at the end of each billing period unless auto-renewal is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the current period, at the price shown at the time of purchase.

Billing and payment: Subscriptions are sold and processed through the app store from which you downloaded the App — the Apple App Store (charged to your Apple ID) or the Google Play Store (charged to your Google account). Caloura does not collect, process, or store your payment card details. The applicable subscription price and billing frequency are displayed in the App and on the relevant app store at the time of purchase, in your local currency.

Managing and canceling: You can manage or cancel your subscription at any time through your app store account settings — for Apple, on your device via Settings → your name → Subscriptions; for Google Play, via the Play Store app → Payments & subscriptions. Cancellation takes effect at the end of the current billing period, and you keep access to premium features until then. Deleting the Caloura app does not, by itself, cancel an active subscription — you must cancel through your app store account.

Refunds: All billing, renewals, and refunds are handled by Apple or Google, depending on where you purchased, in accordance with the Apple Media Services terms or the Google Play terms and applicable law. Caloura does not directly process refunds for purchases made through the app stores. Apple refund requests can be submitted at reportaproblem.apple.com; Google Play refund requests can be submitted through the Google Play Store.

Price changes: We may change subscription prices from time to time. Any change applies only to future billing periods, and where required by the app store or applicable law, you will be notified and asked for your consent before the change takes effect. If you do not agree to a change, you may cancel your subscription before it takes effect.

5. User Content and License Grant

When you enter meal descriptions, body measurements, water logs, photos, or other content ("User Content") in Caloura, you retain full ownership of that data.

To deliver the App's services — syncing your data, processing meal photos for AI analysis, and maintaining backups — you grant us a worldwide, royalty-free, non-exclusive license to host, copy, process, and store your User Content. This license is solely for operating the App and is governed by our Privacy Policy and the Digital Personal Data Protection Act, 2023.

You represent and warrant that: (a) you own or have the necessary rights to submit the User Content; (b) the User Content does not violate any third-party rights; and (c) the User Content does not contain malicious code or violate any applicable law.

6. Prohibited Activities

You agree not to:

• Reverse engineer, decompile, or disassemble any part of the App
• Circumvent API rate limits, security measures, or access controls
• Scrape or extract nutritional data or content using automated means
• Submit false, fraudulent, or malicious entries to manipulate the App
• Attempt unauthorized access to the App, other accounts, or connected systems
• Use the App for any illegal purpose or in violation of any applicable law
• Transmit viruses, malware, or any destructive code
• Impersonate any person or entity, or misrepresent your affiliation
• Interfere with or disrupt the App or servers connected to it
• Create multiple accounts to evade enforcement of these Terms

Violation of these rules may result in immediate suspension or termination of your account without notice.

7. Referral Program

Caloura may offer a referral program allowing you to earn rewards by referring new users. Program terms, eligibility, rewards, and limits are displayed within the App and may be changed at any time. You may not create fake accounts, use automated systems, or otherwise manipulate the referral system. Violations may result in forfeiture of rewards and account termination.

8. Intellectual Property

The App and its content — including but not limited to the design, UI elements, branding, logos, illustrations, and code — are the exclusive intellectual property of Harix Global Solutions Pvt. Ltd. and its licensors. No permission is granted to reproduce, copy, modify, distribute, or create derivative works based on the App or any part thereof without our written consent.

You retain ownership of your User Content. Nothing in these Terms transfers your User Content ownership to us.

9. Termination

We may suspend or terminate your account immediately and without prior notice if you breach these Terms or if we are required to do so by law. You may delete your account at any time from Profile → Delete account in the App, or by emailing support@calourai.com.

Upon termination, your right to use the App ceases immediately. Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.

10. Disclaimers and Warranties

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The App will be uninterrupted, error-free, or available at all times
• Any defects or errors will be corrected
• The App is free of viruses or harmful components
• Nutritional information, calorie estimates, or other data provided are accurate, complete, or reliable

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CALOURA AND HARIX GLOBAL SOLUTIONS PVT. LTD., ITS DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, HEALTH OUTCOMES, OR ERRORS IN AI-GENERATED NUTRITION ESTIMATES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE APP.

TO THE EXTENT PERMITTED BY LAW, OUR MAXIMUM AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US, IF ANY, FOR THE APP IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR INR 1,000.

YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE APP IS TO CANCEL ANY SUBSCRIPTION AND STOP USING THE APP.

12. Indemnification

You agree to defend, indemnify, and hold harmless Caloura and Harix Global Solutions Pvt. Ltd., its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of or access to the App
• Your violation of any provision of these Terms
• Your violation of any third-party right, including intellectual property or privacy rights
• Any User Content you submit that causes harm to a third party
• Your misuse of nutritional information or recommendations provided by the App

13. Third-Party Services

The App integrates with third-party services (such as Google Sign-In, Sign in with Apple, the Google Gemini and Groq AI APIs, and others listed in our Privacy Policy). We have no control over and assume no responsibility for the content, availability, or practices of third-party services. Your use of those services is subject to their own terms and privacy policies.

14. App Store and Platform Terms

Apple App Store: The App and any subscriptions are distributed and sold through the Apple App Store. Your download, installation, use, and any purchase is also subject to the Apple Media Services Terms and Conditions. You acknowledge that these Terms are between you and Caloura only, and not with Apple. Apple is not a party to these Terms and is not responsible for the App or its content. Apple has no obligation to provide maintenance or support for the App, and any billing, renewals, and refunds are handled by Apple.

Google Play Store: If you obtain the App through the Google Play Store, your download, installation, and use of the App is also subject to the Google Play Terms of Service. Google is not a party to these Terms and bears no responsibility for the App or any claims related to it.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts located at Bhavnagar, Gujarat, India.

At our discretion, disputes may be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, conducted in Bhavnagar, India, in the English language.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Effective Date" above and notify you in the App at least 15 days before the changes take effect. Continued use of the App after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the App.

17. General Provisions

Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Caloura regarding the App.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

No waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms.

18. Contact Us

For questions or concerns about these Terms, contact us at:

These Terms comply with applicable Indian law including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023, and align with Google Play Store requirements. This does not constitute legal advice; consider having it reviewed by a legal professional.